Some colleagues and I have been surveying online teachers in K-12 and collegiate environments to determine the areas that they feel are critical to online teaching success and which areas are ones in which they often struggle. After conducting some focus groups last year, we developed a comprehensive survey that we sent out to a few hundred online teachers earlier this year. Our goal was to examine the most challenging areas that online teachers encounter with the hopes of informing our work with our online teaching colleagues and preservice teachers who may teach online in the future. We’re pouring through the data now and trying to make sense of the responses. While I won’t bore you with the analysis that we’re doing, I thought I’d share a few preliminary findings and discuss their importance.
Building rapport with online students can be challenging. Looking at the data, this was one of the areas that immediately stood out. While participating teachers identified this as an important aspect to online teaching success, they also reported that this was one of the more difficult things they had to do as online teachers. This item saw the greatest standard deviation across all of the questions on the survey, showing that while some teachers feel pretty comfortable doing this in their online classes, others struggled with it. Understanding the importance of “social presence” in online classes, I was pretty surprised to see this aspect of online learning so well represented in the survey results.
Establishing routines and procedures in online classes is important. Across the surveyed online teachers, this area was rated as one of the most critical aspects to online teaching success. Recalling a US News article I shared a few years ago on this blog, provided clear, structured experiences for students is really important for quality online instruction. Here’s the surprising part, though. While responding online teachers found this area important, they also rated their ability to do it as really high. When assessing their own abilities, online teachers rated “establishing routines and procedures” as the area they felt most comfortable across all of the survey items. The item also had one of the lowest standard deviations. From the data, it’s pretty clear that while online teachers feel that establishing routines and procedures is important, they also feel pretty confident that they’re doing it well.
Providing feedback is critical to online students’ success. As we examined the data, this was another surprising finding. Online teachers working in both K-12 and collegiate settings reported this as one of the most important aspects to effective online instruction. Looking back at a blog post from a few years ago, I wrote that online teachers needed to be VOCAL. Building on an article in the Journal of Interactive Online Learning, the post discussed how the VOCAL acronym identified that online teachers needed to be visible, organized, compassionate, analytical and a leader-by-example. In my post, I offered a revision where assessment and feedback replaced being analytical. Looking at the data from the surveyed teachers, it’s clear they also see the importance of these areas. The great part is that the online teachers rated their ability to provide feedback as being high.
Now, it’s important to remember that these findings are based on self-reported data from surveyed online teachers. With the number of respondents and the ongoing data analysis, however, we’re hoping to more clearly define the challenging areas for online teachers. Ultimately, we plan to use these data to inform professional development opportunities on campus and the courses in our online teacher preparation program.